Infusion therapy FAQs

I am a community-based specialty provider. How do I know whether I need to enter infusion orders for my patient via Epic or if I need to access infusion orders via Children’s website?
- If you have full access to Children’s Health℠ version of Epic you will need to enter infusion orders via Epic.
- If you have access to Epic via EpiCareLink, you will need to visit Children’s website for the list of approved therapy plans and the referral process.
I need help understanding the Special Procedure Unit (SPU) ordering process. Who should I contact?
- For general questions about scheduling, please contact the Plano Special Procedure Unit (SPU) clinic at 469-303-3400
What should I tell my patients to expect once the therapy plan order has been placed?
- Once a referral to Special Procedure Unit (SPU) has been made, families are generally contacted within 2-3 business days to set up the infusion appointment. In general, appointments are scheduled 2-3 weeks out.
My patient has had a positive COVID test in the past. Can they come to the Special Procedures Unit (SPU) for their infusion?
- Please note any infectious disease status on the referral form. Our team will follow up with Infection Prevention to determine next steps and will contact you once a plan has been made.

I would like to talk to one of the nurses in the Special Procedure Unit (SPU) about an upcoming patient appointment. How do I contact them?
- If you have a specific patient concern, please contact the Special Procedure Unit (SPU) at 469-303-3400
- For our anxious patients, we do have child life staff available in clinic to assist with support for patients during IV starts.
Once a referral is placed, how long does the prior authorization process usually take?
- The prior authorization process generally takes 2-3 weeks.
What is the address and phone number of the Special Procedure Unit (SPU)?
- Children’s Health Specialty Center 1 Plano, 7601 Preston Road, Suite P2300, Plano, Texas 75024. 469-303-3400
The type of infusion order that I have placed in the past is different than what is available on the list of infusion orders. What are my next steps?
- Please contact our Special Procedure Unit (SPU) support team at 214-867-1999

The Special Procedure Unit (SPU) will draw my patient’s labs. How will I get those results?
- Community based specialty physicians can access lab results by visiting https://physicianportal.childrens.com/registration/ and completing the portal registration.
- The SPU nursing team is not responsible for managing or notifying referring providers of lab results unless they are a condition of treatment within the infusion orders.
My patient is starting a new drug. Who will handle patient education?
- It is our expectation that the referring provider office will provide any necessary education and follow up for patients receiving special procedure infusions.