At Children’s Health, we define patient experience as the sum of all interactions that influence patient perceptions across the continuum of care. We all make a personal commitment to do the right thing for the safety of our patients, families, and fellow team members who ask us to help keep them safe whenever they enter our doors. Our goal is to deliver an unparalleled consumer experience that is timely and consistent across the organization.
What we do
We all make a personal commitment to do the right thing for the safety of our patients, families, and fellow team members who ask us to help keep them safe whenever they enter our doors. Our goal is to deliver an unparalleled consumer experience that is timely and consistent across the organization.
Your experience is important to us
We value your feedback at Children’s Health. The patient experience survey provides our patient families with an opportunity to share their thoughts and concerns about the care, services, and respect you and your child have received during your visit here at Children’s. Your feedback provides insights into how we can improve our efforts to provide an unparalleled consumer experience. After your visit, you may receive a survey from our third-party survey vendor, the National Research Corporation (NRC Health), via a phone call or email to learn more about your recent visit. We strongly encourage our patient families to take a few minutes to complete the survey questionnaire to tell us how we did and/or how we can improve the experience for both you and your child. Without the voice and perspective of our patient families, we would not be able to make meaningful improvements.
Family Advisor Network
The Family Advisor Network (FAN) is a partnership of current and former Children’s Health℠ patients, their families, and our team members. Creating this partnership has allowed us to shape our patient experience and remain focused on patient-family-centered care.
We thoughtfully evaluate and select candidates to serve as family advisors who share in our commitment to advancing the patient experience at Children’s Health.Learn more about our Family Advisor Network
Share Your Story
Did someone go above and beyond in providing you with an unparalleled consumer experience while you were in our care? We want to know! We invite you to share your story with us about your experience and how our team members and physicians went above and beyond to create an exceptional experience for you. We are grateful when we get to be a part of your success story.Please share your story